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Policy & Security

Data Protection
You have the right to view your personal data registered with EuroFlorist Europe BV. If the registered data is incorrect, incomplete or irrelevant, you have the right to request that the data be corrected or deleted. To receive information about your personal data stored with EuroFlorist Europe BV, please send us a signed written request to:

EuroFlorist Europe B.V.
Att: Responsible for e-commerce
EuroFlorist Europe B.V.
PO Box 1114
1430 BC Aalsmeer
Netherlands

Personal Data
When an order is placed with EuroFlorist Europe B.V., personal data (name, address, email and telephone number) is stored by us so that we can perform the service ordered and issue an invoice (where applicable).
Information such as the IP address and time the order was placed is also stored with EuroFlorist Europe B.V..
EuroFlorist Europe B.V. ensures that this information is never distributed or sold as information to third parties whether an address, personal details or e-mail addresses. In the exception of legal cases where disputes are seeking to be resolved, EuroFlorist Europe B.V. must comply with local laws where the order is made, particularly if the information is requested by the courts. You must be 18 years or older to place an order.

Fraudulent orders
All acts of deception or attempted acts of deception and fraudulent orders will be reported to the local police and law enforcement agencies.

Cookies

Session cookies
With a number of functions on our websites, for example on the order form, we use a "session ID", or temporary cookies, to enable us to send the right web pages to the user. This means that our server sends a so-called "session cookie" with a unique ID number to your computer every time you visit our website. Without this, for example, you would be unable to go back to your order without filling out your details again. A session cookie is not saved on your computer and it's only active until you switch off the computer. This type of cookie is only used to ensure that functions on EuroFlorist´s websites operate properly. It does not provide us with any information about you, as a user, neither does it pose any risk of infecting your computer with a software virus.

External Cookies
When visiting our websites via links from partners and affiliates, we use cookies to secure that the correct information is sent and presented to you correctly. These cookies do not store any information about you as a customer, neither on our website nor the website you were directed from.

Use of Cookies
Unless you have indicated your objection when disclosing your information to us, our system will issue cookies to your computer when you log on to the Website. Cookies are small amounts of information regarding your browsing habits which we store on your computer. Cookies make it easier for you to log on to and use the Website during future visits. They also allow us to monitor Website traffic and to personalise the content of the Website for you. You may have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but if you prefer you may be able to modify your browser settings to decline all cookies, or to notify you each time a cookie is tendered and permit you to accept or decline cookies on an individual basis. If you choose to decline cookies, however, that may hinder the performance of the web Website. For specific details about how to configure your browser you should refer to its supplier or manufacturer.

Registered Customers and Membership

Membership
Membership in our VIP Member program is free-of-charge. The information you enter in your VIP Member registration will only remain in our database as long as your membership is active. This information will be deleted if your account remains inactive for a long period of time. Information from EuroFlorist will only be sent to members who have registered that they would like to receive newsletters and information from us.

Password
Your password is personal and you are responsible for its safekeeping. If you have forgotten or lost your password, click on "Forgot your password?" on the order page and we will send your password to the email address you provided in your VIP-Member account application.

Payment by Invoice as Private Customer
You can apply to be invoiced for payment. To be approved for payment by invoice, a third party will conduct a credit check when you make your first purchase. You must be at least 18 years old to apply for this payment service. If you are approved, this option will appear automatically on the order page when you log into your VIP Member account to place an order. An invoice will be sent to you by email via Klarna as soon as you have completed your order. A 30 NOK service fee charged. The payment terms for invoices are 14 days.