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Terms of Purchase

Terms of Purchase & Refund policy

Buyers Guide
• Click on a flower
• Fill in the recipient's details
• Add a gift
• Fill in your own information and pay.

Your order is confirmed by email and your flowers are now on their way.
A delivery fee of NOK 125 is added

All bouquets, arrangements and plants are handcrafted by a local florist. In all our products, we have tried to include flowers that are readily available. However, the assortment can vary between the florists, and due to seasonal availability. If a specific flower is not available, this will be replaced by a similar flower in shape and color. Our florists always aim to create a bouquet as similar as possible to the original product.
In most our images, we show flowers that are in full bloom, to represent the look of the bouquet during most of its life. When the flowers are delivered they are fresh, and therefore may include flowers that are still not in full bloom. This is not something negative, but makes sure that your floral gift can be enjoyed for as long as possible. All prices are given under each product and size respectively.  Delivery fee and service fee is added to each order.

Our beautiful gift cards are available for purchase in all member shops. They can be used as payment instead of cash. You can either buy it as a complimentary gift to your flowers, or as a gift instead of buying flowers. The gift cards are available in the For information on where to find your local EuroFlorist shop, go to Search florist in the menu to the left, or contact Customer Service. All our gift cards are non-taxable, i.e. no VAT is included.

All addons available are presented in the order process after you have selected your gift. The selection of addons can vary, depending on availability in the region where you want to send flowers. Pictures of addons (e.g.. vase, greeting card) represent the type of product available and the actual item delivered by the florist may differ from the picture you see on the website.

For international orders, we have selected products specifically to each country. EuroFlorist Europe B.V. cannot guarantee product design for international orders. Delivery fee vary depending on the country you want to send the flowers to. All prices are presented to you before you complete your purchase. All prices on international orders are excluding VAT.
Discount codes and e-Vouchers
If you have received a discount code or an e-voucher, you are responsible for it. To avoid someone else using your code and making a purchase with your voucher, make sure you keep it in a safe place.
Our discount codes and vouchers can be used in our webshop, in the order process before you compelte the payment.
Note that discounts are usually valid for a limited time only. Information regarding this can be found in the information given to you in access with the discount code and/or e-voucher.
Please contact us if you experience any problems using the code and/or voucher.

EuroFlorist Europe B.V. handles all customer information as confidential. EuroFlorist Europe B.V. does not provide customer information to third parties without the customer’s explicit consent. For more information read our Privacy Policy.
If you order before 11:00 on February 7 we guarantee delivery to Mother's Day.
We have Sunday delivery in large parts of Norway.
If your delivery location should not have Sunday delivery flowers will be delivered Saturday so that the mother can enjoy the flowers on Mother's Day.
If you order after the warranty period and your delivery location has not Sunday delivery flowers will be delivered førskommende delivery date 9 February.
About the local florist should not have chosen flower available, this will be replaced by flower in equal value, shape and color.
Norway is a country land, and if you know that the delivery point is extra remote with only bus and / or boat transport, is our guarantee deadline Friday at 12:00.

The time of delivery may vary due to different agreements with delivery companies. Delivery of your flowers usually takes place between 8.00 am and 9.00 pm on weekdays and 9.00 am to 4.00 pm on Saturdays. EuroFlorist Europe BV cannot guarantee a specific time of delivery but will make every effort to meet your request, if any.

For orders placed before 12:00 pm Monday-Friday and 10:00 am on Saturdays, we can guarantee that your gift will be delivered on the same day to mainland and major cities. EuroFlorist cannot guarantee deliveries on Sundays and public holidays.

We do not guarantee delivery on Sundays and public holidays. All orders for those dates will be delivered on closest business day before or after requested date. Office is also closed Sundays and holidays, and all emails will be answered closest business day after.

Funeral Sprays and wreaths are large products, and also require a large quantity of flowers. This type of product order should be place 3 days in advance to guarantee delivery.
For funeral bouquets and condolences/sympathy products, we guarantee same day delivery if you order within our given time frame (see our same day delivery policy above, in the same section ‘Delivery times and Guarantees’).

Flower orders to other countries are delivered by a local representative in that country.We deliver flowers to most countries in the world with a few exceptions, such as war zones. If there is a large time difference we need the order the day before the delivery. All orders are handled during business hours.

The customer takes full responsibility that the given recipient information is complete and correct. If there is a delay in the delivery due to incorrect or incomplete information (including door code) provided by the customer, the order will not be refunded.
When you place an order you have an option to instruct the florist if the recipient is not home to leave the flowers at the door of the recipient or with a neighbor. However, depending on the weather conditions the florist may decide not to leave the flowers at the door, if they fear the flowers will be affected in a negative way. EuroFlorist Europe B.V. will not be held responsible if the flowers are stolen.
The florist may contact the recipient to arrange delivery, in cases where delivery information is missing, or he/she suspects there might be a door code or similar to access the premises.
During extreme weather conditions we cannot guarantee that your order will be delivered on time and date. If we do not succeed in delivering your order, the order will be delivered as soon as possible. In those extreme cases our 100 % satisfaction guarantee is not applicable.
The flowers will be delivered to the recipient by a local florist or a local courier company if the florist work with one. In rare cases, flowers may be delivered by bus, post man or boat, due to limited accessibility of the recipient’s address. There are no deliveries by bus/post man/boat on weekends and public holidays.

You have several payment options to choose from when you make an order with EuroFlorist Europe B.V..
All credit card payments with EuroFlorist Europe BV are handled by an accredited and secure e-commerce  company, and security of payment via our website is of the highest order.
To be approved for payment by invoice as a private customer, we will run a credit check when you make your first purchase. An additional charge apply when you pay by invoice to cover administration costs. The payment terms for invoices are 14 days. EuroFlorist Europe BV is entitled to set a credit limit to customers.
Note: You must be 18 years or older to make a purchase with EuroFlorist Europe B.V..

After a purchase have been completed, you will see an order confirmation directly on the screen. An order confirmation is also sent to the given e-mail address you registered as a customer. Should you not have received a confirmation, please contact our helpful Customer Service.

All acts of deception and fraudulent orders will be reported to and handled by the local police.

Downloading content from EuroFlorist Europe BV websites is at your own risk.
Our content, including images are protected by copyright laws. All images on the website are owned by the company, and any commercial use or display of our images and plagiarism of text, without our approval, is strictly forbidden. If you wish to use our images and/or text, please contact us.

8.1
Refunds may occasionally be given at the discretion of the management.

9
IF PRODUCTS ARE DAMAGED OR FAULTY

9.1
Because of the perishable nature of many Products you are advised to make any complaint within 1 working day of the delivery date of your Products.

9.2
We guarantee seven days of freshness for your flowers, plants or associated items from the date of delivery. If any flowers arrive damaged, die or wilt within seven days of delivery you should take a digital photograph of them and send it to us via our contact page or take the flowers to the florist shop that delivered them and we will replace the flowers and deliver them to you free of charge.

9.3
If you want to return a Product to us other than in accordance with clause 9.2, because it was damaged when delivered or is faulty, please use our returns policy set out in clause 11. If you want a refund not a repair or replacement we will refund you the price and the delivery costs and the cost of returning it to us. Please send us a receipt for the return postage costs.

9.4
We will inspect all Products returned to us as faulty or damaged. If we discover that they are not faulty or damaged we may recharge you for the Products and the costs incurred by us.

10
IF WE HAVE SENT YOU THE WRONG PRODUCTS

10.1
If we send you a Product that you have not ordered please use our returns policy set out in clause 11. If you return it to us we will refund the price, the original delivery costs and the cost of returning it to us.

11
RETURNS POLICY AND COMPLAINTS

11.1
If you are returning a Product in accordance with clauses 9 or 10 or you have a complaint please contact the Customer Services team via our contact page or by post at eFlorist Ltd, Unit 35 Romsey Industrial Estate, Greatbridge Road, Romsey, Hampshire, SO51 0HR. You will then be given a returns reference number or customer service issue number (as appropriate). You must quote this number in all correspondence. Each return will be dealt with individually and the most appropriate action agreed with you.

11.2
Where Products are being returned to us we advise you to return Products by a secure postal method to the address given to you by our customer services representative and obtain a receipt as proof of returning it to us. If you have difficulties returning the Products, for example, by reason of their size, please contact us.


11.3
If you do not use the returns reference number on all correspondence it may delay our response to you.