All bouquets, arrangements, and plants are handcrafted by a local florist. In all our products, we have tried to include flowers that are readily available. However, the assortment can vary between the florists, and due to seasonal availability. If a specific flower is not available, this will be replaced by a similar flower in shape and color. Our florists always aim to create a bouquet as similar as possible to the original product.
In most our images, we show flowers that are in full bloom, to represent the look of the bouquet during most of its life. When the flowers are delivered they are fresh and therefore may include flowers that are still not in full bloom. This is not something negative but makes sure that your floral gift can be enjoyed for as long as possible, All prices are given under each product and size respectively. Delivery fee and service fee is added to each order. If the number of flowers is not specified in the product description it may vary depending on the flower's size and price. Beyond that range of flowers among the florists vary according to season and availability.
Due to the situation with Covid-19, we have introduced some temporary changes in our deliveries. For everyone's safety, we avoid physical contact and the bouquet may be delivered on the recipient's door instead of being personally delivered. We have not yet seen any impact on the flower delivery, but if the supply of flowers should start to decrease drastically, the florist may in some cases have to replace the flowers in the picture with others. We always do our best to emulate the image and make sure the bouquet matches the color and shape and you always get a bouquet that corresponds to the value you paid.
Our beautiful gift cards are available for purchase in all member shops. They can be used as payment instead of cash. You can either buy it as a complimentary gift to your flowers or as a gift instead of buying flowers. The gift cards are available in the For information on where to find your local EuroFlorist shop, go to Search florist in the menu to the left, or contact Customer Service. All our gift cards are non-taxable, i.e. no VAT is included.
All addons available are presented in the order process after you have selected your gift. The selection of addons can vary, depending on availability in the region where you want to send flowers. Pictures of addons (e.g.. vase, greeting card) represent the type of product available and the actual item delivered by the florist may differ from the picture you see on the website.
For international orders, we have selected products specifically to each country. EuroFlorist Europe B.V. cannot guarantee product design for international orders. Delivery fee vary depending on the country you want to send the flowers to. All prices are presented to you before you complete your purchase. All prices on international orders are excluding VAT.
Discount codes and e-Vouchers
If you have received a discount code or an e-voucher, you are responsible for it. To avoid someone else using your code and making a purchase with your voucher, make sure you keep it in a safe place.
Our discount codes and vouchers can be used in our webshop, in the order process before you complete the payment.
Note that discounts are usually valid for a limited time only. Information regarding this can be found in the information given to you in access with the discount code and/or e-voucher.
Please contact us if you experience any problems using the code and/or voucher.
Delivery times and Guarantees
The time of delivery may vary due to different agreements with delivery companies. Delivery of your flowers usually takes place between 8.00 am and 9.00 pm on weekdays and 9.00 am to 4.00 pm on Saturdays. EuroFlorist Europe BV cannot guarantee a specific time of delivery but will make every effort to meet your request, if any.
Same Day Delivery
For orders placed before 12:30 pm Monday-Friday and 10:00 am on Saturdays, we can guarantee that your gift will be delivered on the same day to mainland and major cities. EuroFlorist cannot guarantee deliveries on Sundays and public holidays.
Sundays and Public Holidays
We do not guarantee delivery on Sundays and public holidays. All orders for those dates will be delivered on the closest business day before or after requested date. The office is also closed Sundays and holidays, and all emails will be answered the closest business day after.
Funeral Sprays and wreaths are large products, which require a large quantity of flowers. This type of product order should be placed 3 days in advance to guarantee delivery.
For funeral bouquets and condolences/sympathy products, we guarantee same day delivery if you order within our given time frame (see our same day delivery policy above, in the same section ‘Delivery times and Guarantees’).
Flower orders to other countries are delivered by a local representative in that country.We deliver flowers to most countries in the world with a few exceptions, such as war zones. If there is a large time difference we need the order the day before the delivery. All orders are handled during business hours.
Liabilities and Delivery Conditions
The customer takes full responsibility that the given recipient information is complete and correct. If there is a delay in the delivery due to incorrect or incomplete information (including door code) provided by the customer, the order will not be refunded.
When you place an order you have an option to instruct the florist if the recipient is not home to leave the flowers at the door of the recipient or with a neighbor. However, depending on the weather conditions the florist may decide not to leave the flowers at the door if they fear the flowers will be affected in a negative way. EuroFlorist Europe B.V. will not be held responsible if the flowers are stolen.
The florist may contact the recipient to arrange delivery, in cases where delivery information is missing, or he/she suspects there might be a door code or similar to access the premises.
During extreme weather conditions, we cannot guarantee that your order will be delivered on time and date. If we do not succeed in delivering your order, the order will be delivered as soon as possible.
The flowers will be delivered to the recipient by a local florist or a local courier company if the florist work with one. In rare cases, flowers may be delivered by bus, postman or boat, due to limited accessibility of the recipient’s address. There are no deliveries by bus/postman/boat on weekends and public holidays.
Payment and Security
You have several payment options to choose from when you make an order with EuroFlorist Europe B.V.
All credit card payments to EuroFlorist Europe BV are handled by an accredited and secure e-commerce company, and security of payment via our website is of the highest order.
To be approved for payment by invoice as a private customer, we will run a credit check when you make your first purchase. An additional charge applies when you pay by invoice to cover administration costs. The payment terms of invoices are 14 days. EuroFlorist Europe BV is entitled to set a credit limit to customers.
When you pay with Klarna Invoice then you automatically accept Klarnas Terms&conditions. You can read them here - Klarnas Terms&Purchase
Note: You must be 18 years or older to make a purchase with EuroFlorist Europe B.V.
After a purchase has been completed, you will see an order confirmation directly on the screen. An order confirmation is also sent to the given e-mail address you registered as a customer. Should you not have received a confirmation, please contact our helpful Customer Service.
All acts of deception and fraudulent orders will be reported to and handled by the local police.
Upload and Distribution of Content
Downloading content from EuroFlorist Europe BV websites is at your own risk.
Our content, including images are protected by copyright laws. All images on the website are owned by the company, and any commercial use or display of our images and plagiarism of text, without our approval, is strictly forbidden. If you wish to use our images and/or text, please contact us.
VAT and Taxation Rules
EuroFlorist Europe BV is part of EuroFlorist Group, and the company is situated in Holland. All flower orders made through EuroFlorist Europe B.V. are delivered by a local florist in the country you made your order. There will be no VAT on the receipt since the delivery of the flowers is taking place outside Holland, where EuroFlorist Europe is situated. EuroFlorist Europe B.V. strictly follows the rules set up by each local tax authority, and the laws governed by the European Union for international corporations.
Change or cancel an order:
Send an email or chat with our customer service team to inform us of any changes to your order. We require 24 hours advance notice of any changes. If you request changes on the delivery date or the day before, we will naturally do everything we can to meet your request but we are unable to guarantee that the change can be made.
At Christmas and on Valentine’s Day, Mother’s Day and other special dates, we may require at least 72 hours notice of any changes. Due to the high volumes of orders on these occasions we need ample time to prepare and arrange deliveries and it may not always be possible for changes to be made.
Refunds may occasionally be given at the discretion of the management.
IF PRODUCTS ARE DAMAGED OR FAULTY
Because of the perishable nature of our products you are advised to make any complaint within 1 working day of the delivery date of your products.
We guarantee seven days of freshness for your flowers, plants or associated items from the date of delivery. If any flowers arrive damaged, die or wilt within seven days of delivery you should take a digital photograph of them and send it to us via our contact page or take the flowers to the florist shop that delivered them and we will replace the flowers and deliver them to you free of charge.
If you want to return a Product to us other than in accordance with clause 9.2, because it was damaged when delivered or is faulty, please use our returns policy set out in clause 11. If you want a refund not a repair or replacement we will refund you the price and the delivery costs and the cost of returning it to us. Please send us a receipt for the return postage costs.
We will inspect all Products returned to us as faulty or damaged. If we discover that they are not faulty or damaged we may recharge you for the Products and the costs incurred by us.
IF WE HAVE SENT YOU THE WRONG PRODUCTS
If we send you a Product that you have not ordered please use our returns policy set out in clause 11. If you return it to us we will refund the price, the original delivery costs and the cost of returning it to us.
RETURNS POLICY AND COMPLAINTS
If you are returning a Product in accordance with clauses 9 or 10 or you have a complaint please contact the Customer Services team via our contact page or by post at eFlorist Ltd, Unit 35 Romsey Industrial Estate, Greatbridge Road, Romsey, Hampshire, SO51 0HR. You will then be given a returns reference number or customer service issue number (as appropriate). You must quote this number in all correspondence. Each return will be dealt with individually and the most appropriate action agreed with you.
Where Products are being returned to us we advise you to return Products by a secure postal method to the address given to you by our customer services representative and obtain a receipt as proof of returning it to us. If you have difficulties returning the Products, for example, by reason of their size, please contact us.
If you do not use the returns reference number on all correspondence it may delay our response to you.