Your personal information belongs to you. You share your information with Euroflorist because you want to order a product. But we want you to know why we need your personal information and how we process it.
Euroflorist only uses the information you give us. This can be when you order a product or service.
We use the following information:
- Name and address of sender and recipient
- Telephone number
- Payment address
- E-mail address
- Payment information
- IP address
As you probably understand, we need to use delivery address data so that we can deliver your order to whomever you want to surprise.
You can also choose to create a customer account. In addition to your personal information, we also store the username you have chosen. That way, you don't have to enter the information every time you order. You can also change and adapt the settings even when you are logged in.
We protect the information you provide us with the most advanced technology, so no one has unauthorized access to it. Should it be necessary to share the information with a third party (read why here ), we require the company to process your information as securely as we do, and for the purpose for which it is intended.
We store personal information for as long as necessary to process your order, and we store it for our own use for a maximum of two years (read more here ). Thereafter, personal information will be deleted, unless we are required to keep it longer for legal reasons. For example, the law requires us to store payment information for seven years.
We use the data you provide us for various purposes:
To deliver the order: We will of course use the information to process your order. In some cases, we may also share data with companies we work with, also called third parties, to process your order. You can read more about third parties here .
Advertising: We understand that you would like to know all about our beautiful products that we have. If you give permission, you can receive notifications about these via email or social media.
Newsletter / SMS: You can also choose to register for newsletters / SMS. So you always get the latest offers and news. Do you no longer wish to receive newsletters and SMS? You can always unregister via the link in the newsletter / SMS.
Questions: You may also have questions. For example, about your order. You can contact us via a contact form. Here you are asked for certain information. You can of course choose which information you send to us. This information is only stored as long as necessary to answer your question. We would like to help you in the best possible way.
Position data: To help you in the best possible way, it may be necessary for us to see your position (GPS). If we need this information, we ask for your permission.
In some cases, we may share data with companies we work with, also called third parties, to process your order.
5. 1 Provider of navigation / map software that Google Maps can store and process (position) data. It is also possible that data is used directly by Google or Apple. This is beyond our control, see the privacy policy of these companies.
5.2 If you create a customer account with us, we will only provide data related to your username to third parties if it is necessary to perform the contract with us, or if we are required to do so for legal reasons. For example, it could be if there is fraud or misuse of our website. Here, personal data will be communicated to the relevant authorities.
5.3 We want to be sure that you can use our website in the best possible way and as personally as possible. Therefore, we may use statistical services such as Google Analytics to see how you use our website. Of course, we have security agreements with these companies, so IP addresses are anonymized. Do you want to know which services we use? Click here .
Some of the companies we work with are located in countries outside the EU. Legislation in these countries does not always provide the same protection of personal data as the EU. Therefore, we have entered into agreements with companies in which they guarantee data protection.
We use cookies and we do this to ensure that our website works optimally, so that you can enjoy a good shopping experience and for marketing purposes. Would you like to know more about these cookies and how to remove them? Click here .
Our website may contain links to other websites. We have no influence on these websites and cannot guarantee that the companies process data as securely as we do. We recommend that you first read their privacy policy before using them.
In order to inform you as best as possible about the use of personal data, we occasionally update this privacy policy. We therefore recommend that you regularly read it.
You can send a request to view, edit, delete or transfer your personal data. For example, you can check whether your data is correct. Do you want to know what information you have allowed us to use, or do you want to limit its use? You can also request it. If you have any questions about the privacy policy, please contact our data controller by sending an email to [email protected] .
We will of course be very happy to help you if you have objections to how we process personal data. Please contact our data protection officer (DPO) regarding this. The DPO monitors and advises Euroflorist on the processing of personal data. You can contact the DPO by sending an email to [email protected] . You can also send a complaint to the Norwegian Data Protection Authority , which oversees the processing of personal data.