On this page, we have collected the questions that we most often get from our customers. If you do not find an answer to your question below, you are always welcome to contact our customer service via chat or at info@euroflorist. no. We will gladly help you!
Delivery normally takes place between 09:00 and 16:00 to companies and 16:00 – 21:00 to private addresses. On Saturday, flowers are delivered between 10:00 and 15:00.
The time of delivery may vary as the stores have their own delivery agreements.
We are in the process of introducing that our customers receive delivery confirmation by SMS when the flowers have arrived at the recipient. If you have not received an SMS and have not heard anything from the recipient either, our customer center is always helpful in providing you with a delivery confirmation. Contact customer service via chat or via e-mail [email protected] .
We guarantee same-day delivery to private addresses if the order is placed before 12.00 Monday to Friday and before 10.00 Saturday. For delivery to companies, we guarantee delivery on the same day when you order before 10:00 on weekdays. We cannot guarantee delivery on Sundays and public holidays. (If a guarantee is given on selected holidays, a list will be found on the website with the respective times and places to which the guarantee applies).
We cannot guarantee delivery on Sundays and public holidays unless otherwise stated on the website. Orders for delivery on days that are not covered by the delivery guarantee will be delivered the day before or the next business day.
When you write the recipient's information and the card text, you can also fill in the "Special instructions" field. Here you can write if you have any wishes in relation to the bouquet. You can also write if the recipient is allergic - so our florist chooses flowers without a strong scent.
Contact customer service as soon as possible via chat or via e-mail [email protected] , and we will try to correct the error.
Send us an e-mail stating that you would like to cancel your order and which payment ID applies. We must have this e-mail no later than 14.00 the day before the delivery day if we are to be able to cancel the order. If the order is over NOK 1,500, we must be notified of cancellation no later than two working days before delivery. Outside opening hours, you can contact us via e-mail [email protected] .
If the quality or execution does not live up to expectations, please contact the delivering florist (contact details are on the wrapping paper on the bouquet) or Euroflorist's customer service via chat or email [email protected] . This should preferably happen as soon as possible after delivery so that we can correct any errors or deficiencies. As flowers are a fresh product, it is necessary that you contact us as soon as possible after delivery so that we have the opportunity to assess the product and possibly exchange the flowers.
Go to our page for international orders and choose which country you want to ship to.
Send abroad.
Gift cards are available in our member shops. They can be used as payment in our stores, but not in our webshop. NOTE: Our newly launched wooden gift cards with scratch pad can be used in our webshop. Find a Euroflorist shop in your local area on our website under Find florist or contact our customer service via chat or email [email protected]